With local health authority and the College of Dental Surgeon easing restrictions, Alta Dental Studio has worked diligently to develop a re-opening plan which is focused on the health and safety of our patients and staff. We have created robust office policies and implemented the following protocols to ensure a comfortable and safe environment for our patients and team members, while maintaining our highest-standard and tailored patient care. A list of enhanced health and safety-related practices have been firmly implemented.
New Protocols During the Pandemic:
New appointment booking and check-in process:
Virtual appointments for all new consultation and the majority of follow up appointments will continue as the pandemic persists. We will review and evaluate our policies and protocols on a regular basis moving forward.
We gratefully appreciate your patience and your trust in our dental team during uncertain time like this. Feel free to give us a call at 604-876-5032, if there is anything we can do to make your dental appointment more comfortable, or if you have any questions regarding our safety measures and infection control during this pandemic.
Our team looks forward to seeing you again at our Vancouver office.
Should I wear a mask?
Yes. We provide masks for patients coming in for dental care. The mask is to be worn the entire time except during assessment and treatment. The intention of wearing a mask is to keep you safe in common areas to prevent coronavirus virus transmissions.
How do you practice physical distancing in the office?
At Alta Dental Studio, we adhere to BCCDC (BC center for disease control), CDSBC (College of Dental Surgeon BC) and WorkSafe BC standards and guidelines for infection prevention. We have office policies to ensure that a minimum of 2-meter social distance is maintained in common areas and to use a physical barrier or PPE when 2-meter distance cannot be practiced. We have implemented changes to our physical space to accommodate physical distancing, including plexiglass barrier at reception. Not only that we ask all patients to wear masks, our team members also wear masks and face shields at all time. During dental treatments where physical distancing is not practical, our clinical staffs put on fit-tested N95 respirator, isolation gowns, face shields, and bouffant to ensure zero virus transmissions.
Our appointment times are carefully staggered to minimize contact with other patients, and to safely control number of patients in our waiting room at the same time.
Will there be any changes to the appointment booking and check-in process for patients?
Yes. Patients scheduled for an in-office appointment will be pre-screened for COVID-19 symptoms over the phone, and again at check-in. Our team member will ask you to sanitize hands and provide you a mask to be worn the entire time except during assessment and dental treatment. Our team member will also check your temperature with a touchless forehead thermometer. If your temperature is greater than 37.5 ºC, or if you have any COVID-19 symptoms, we may reschedule your appointment. Patient with any signs/symptoms are advised to seek medical attention.
We ask all of our patients to avoid bringing partners, children or support persons to appointments. If you are running late for an appointment, please stay in your car and call the office upon arriving at our location to receive instructions. We ask that you do this so we can safely control the number of patients in our waiting room.
Is it safe for me to have dental treatments done during pandemic?
At Alta Dental Studio, we have firmly implemented highest-standard safety measures and infection control protocols to ensure a safe environment for both patients and ourselves.
We screen all patients and team members upon entering our office to make sure anyone with COVID-19 symptoms are rescheduled. Appointment times are carefully staggered to minimize contact with other patients and wait time.
When we schedule appointment for patients, we are making sure to leave adequate time for each appointment, so that we can focus on each patient individually. This also allows us to thoroughly clean and disinfect all surfaces and sterilize tools and instruments, to change masks, wash our hands, and wear protective clothing in-between seeing patients.
Our office is designed with floor-to ceiling enclosed treatment rooms. We invested in medical-grade air purification system in each treatment rooms to filter any possible virus, pathogens, dust, and small particles. By doing so, we greatly reduce risk of any virus transmission.
Our team believes in teamwork especially when it comes down to infection control. We are willing to go above and beyond in creating a safe and comfortable environment for our patients and ourselves.