The safety and well-being of our patients and our community has always been our priority. Due to the concerns regarding COVID-19 and recommendation from the College of Dental Surgeons of BC, we will only see patients on an emergency basis and postpone any elective and non-essential dental service until further notice.

If you are experiencing a true dental emergency, please contact our office. We will have staff care for your emergency dental needs
Alta Dental

Frequently Asked Questions (FAQs)

How can we help you?

We encourage your questions because we want you to be a fully informed participant in your dental care. Your questions also help us understand what matters to you most and how we can help you achieve and maintain optimal oral health.

Here are some of the questions we hear most frequently from our patients, but you may have others that aren't listed here. Please don't hesitate to call us at (604) 876-5032 or email us using our convenient online contact form. 


Yes, we are always pleased to welcome new patients to our practice. If you are ready to schedule an appointment, please call us at (604) 876-5032 or email us using our convenient online contact form.

We follow the Dental Fee guide by the British Columbia Dental Association and insurance coverage is different for each plan. Our team is very knowledgeable on each provider and can assist you to determine your insurance coverage. 

Dental plans that many employers offer are meant to assist you in paying for your dental treatment. Insurance companies who provide the dental plans are called benefit carriers.

Benefit carriers reimburse your treatment depending on the level of coverage that your employer determines. When you visit our Vancouver dental clinic, it is our role to develop a treatment plan based on your unique oral health needs. However, you may require different treatment than what’s covered by your dental plan, and it is your right to choose whether or not you want to proceed.

Our helpful team will be happy to get in touch with your benefits carrier to find out if they cover the treatment we recommend. You are responsible for paying the portion that's not covered, and at Alta Dental, we offer payment plans and financing options to help. If you are uninsured and cannot afford to pay your entire bill at once, we will help you find a financing arrangement that allows you to get the essential care you need for a healthy smile.

We don’t want anyone to forgo dental care for financial reasons. Please call our office at (604) 876-5032, and a helpful member of our team will be happy to assist you.

Preventive Dentistry

We determine the frequency of dental visits based on your individual oral health needs. By seeing you on a routine basis, we can catch problems when they are still small and easy to treat.

Six months is an appropriate interval for many people to maintain a healthy smile, but we may suggest more frequent cleanings and exams based on your needs. The way you care for your teeth and gums, how fast tartar builds up on your teeth, and the type of problems you experience all help determine how often you should have dental exams and cleanings.  

Seeing us at regular intervals allows us to find and treat problems before they cause discomfort and result in an emergency trip to the dentist. During these appointments, we use technology like digital x-rays to give us a highly detailed view of what’s happening inside your teeth. Not only do they help us diagnose small problems, but the x-rays also become part of your permanent patient record so we can refer to them as needed in the future.

Our hygienist will look for signs of gum disease and provide a thorough cleaning. If you show signs of gum disease, they will recommend a treatment plan to restore your oral health.

If you think it’s time for your next exam and cleaning, please call Alta Dental to arrange an appointment.

The frequency of dental x-rays is determined by your oral health. If your teeth are healthy and you haven’t experienced any dental problems recently, you probably won’t need an x-ray at every appointment. However, patients whose dental situation is not as stable or who are being monitored by our doctors may require x-rays more frequently.

At Alta Dental Studio, we understand the concerns many of our patients have about radiation exposure. You should know that a set of four bitewing x-rays exposes you to no more radiation than you naturally receive every day from the environment. However, we assure you that your safety and comfort are our priorities, so we offer state-of-the-art digital x-rays that reduce your exposure by as much as 80 percent compared to film x-rays.

Dental x-rays are a vital diagnostic tool that we use to prevent minor problems from becoming major problems. If we recommend x-rays, our doctors will explain why they’re necessary and how they will benefit your treatment. We never recommend x-rays without a good reason, and if you ever have concerns, please let us know so we can address them.

According to the Canadian Dental Association, parents are encouraged to bring their child for an assessment within six months of first tooth eruption but no later than one year of age. If you wonder why your little one needs to see us so early, the reason is that baby teeth play a significant role in keeping maintaining their oral health.

Baby teeth are placeholders that leave room in your child’s jaw for permanent teeth to erupt properly. They also help them learn how to speak clearly and navigate solid foods. If a baby tooth is lost too soon because of decay or infection, neighbouring teeth start to drift into the open space. When the permanent tooth is ready to emerge, it may come in at an odd angle because there’s not enough space for it to erupt properly. This can lead to orthodontic issues as your child grows.

It’s a good idea to start early at home by cleaning your infant’s gums with a damp cloth. This routine helps to keep your child’s gums clean, but it also helps them get accustomed to the idea that taking care of their teeth is important. Once they have their first tooth, continue brushing with a soft toothbrush. Limit the number of sweets they consume and help them learn how to make on healthy food choices from the very beginning.

If it’s time for your child’s first visit, please call Alta Dental Studio to arrange an appointment. We love working with children and can’t wait to meet your little one!

Not finding what you need?
If you have difficulty using our website, please email us or call us at (604) 876-5032
View the ADA Accessibility Statement